Returns Policy
Returns & Refunds Policy – Fresh, Thick 'n' Delicious! / MLKSHK
Overview
We want you to love your order. If something isn’t quite right, we’re here to help.
Your Right to Cancel (UK Customers)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving it, for any reason.
You then have a further 14 days to return the item once you’ve notified us.
To start a return, email: mlkshk.ms@outlook.com
Eligibility for Returns
To be eligible for a return:
- Item must be unworn, unwashed, and in original condition
- All tags must be attached
- Item must be free from marks (makeup, deodorant, etc.)
- Returned in original or suitable packaging
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Custom or made-to-order items
- Underwear / swimwear (for hygiene reasons) unless tried on over clothing
- Gift cards
Refunds
Once your return is received and inspected:
- Refunds are issued to your original payment method
- Please allow 5–10 working days for processing after approval
Original shipping costs are non-refundable unless the item is faulty.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked service, as we are not responsible for lost returns
Exchanges
We do not offer direct exchanges at this time.
If you need a different size:
- Return your item for a refund
- Place a new order
Faulty or Incorrect Items
If your item arrives faulty or incorrect:
- Contact us within 7 days of delivery
- Include your order number + clear photos
We will:
- Offer a replacement, or
- Issue a full refund including shipping
Contact
For all returns and enquiries:
📧 mlkshk.ms@outlook.com